Refund policy

 

Change of Mind

We accept change-of-mind returns within 30 days of delivery provided:

  • The item is unused.
  • It’s in its original condition.
  • All packaging is included.
  • It hasn’t been damaged.

Customers are responsible for return postage costs unless the product is faulty.

Faulty Products

If your product arrives faulty or damaged:

Contact us within 7 days of receiving your order with photos.

We’ll arrange:

  • A replacement, or
  • A refund

at no additional cost.

Refund Timeframes

Once your return has been received and inspected, refunds are generally processed within 7 business days back to the original payment method.

Non-returnable Items

Returns cannot be accepted if:

  • The product has been used.
  • It’s damaged due to misuse.
  • It has been modified.
  • It isn’t returned in saleable condition.

 

Please email us at hello@trickntreat.shop with your order details to begin the returns process.